Terms and Conditions

1. Introduction

These Terms and Conditions govern your use of the Jewel Repair Studio Events website located at https://jewelrepairstudio.com and any associated pages, as well as our event services delivered throughout Australia. By engaging with our platform, downloading resources, submitting enquiries, or making bookings, you acknowledge that you have read and understood this document.

The purpose of these Terms and Conditions is to clearly explain the rights and obligations of both Jewel Repair Studio Events and our clients in connection with information provided on the website and with any entertainment experiences, social gatherings, themed events, and related services we deliver.

2. Acceptance of Terms

By accessing, browsing, or using our website or services in any way, you acknowledge and agree to abide by these Terms and Conditions, together with any additional booking confirmations, written agreements, or policies we provide to you.

If you do not agree with any aspect of these Terms and Conditions, you should discontinue use of the website and refrain from making enquiries or bookings with Jewel Repair Studio Events. Your continued use of the website or services following any updates to these terms will constitute acceptance of the revised version.

3. Service Overview

Jewel Repair Studio Events is a modern event agency specialising in immersive entertainment experiences, themed parties, interactive social gatherings, offline games nights, team-building activities, and private celebration concepts throughout Australia.

Our Terms and Conditions apply to all forms of engagement with us, including but not limited to:

• Initial enquiries submitted via our Contact Us page or other channels;
• Consultations about event types, themes, or packages featured on our Services or Events pages;
• Bookings for bespoke or pre-defined event packages;
• Collaborations, partnerships, or promotional activations;
• Attendance at events advertised on our Blog or other informational sections of the website.

4. Booking Process

When booking an event or package through our platform or directly with our team, clients must provide current, complete, and accurate information to enable us to plan and execute the experience effectively.

The booking process generally includes the following steps:

• Submitting an enquiry via the Contact Us page or other approved communication channels;
• Reviewing proposed concepts, event types, themes, and package options that align with your brief;
• Confirming event details such as date, time, location, estimated guest numbers, and requested experiences;
• Receiving a written proposal or booking summary, including pricing and any specific terms applicable to your event;
• Accepting the proposal in writing and paying any required deposit or upfront fee within the timeframe specified.

Your booking is not considered confirmed until we have provided written confirmation and any required deposit or prepayment has been received and cleared in our account.

5. Payment and Refunds

Details regarding accepted payment methods, deposit requirements, cancellation timelines, and applicable refund policies are provided to ensure financial transparency between Jewel Repair Studio Events and our clients.

Unless otherwise stated in your individual proposal or booking documentation:

• We may require a deposit or part-payment to secure your event date, with the balance due by a specified deadline prior to the event;
• Accepted payment methods and due dates will be clearly set out in your invoice or booking summary;
• Late payments may impact our ability to deliver certain elements of your event or may result in rescheduling or cancellation.

Refund and cancellation terms, including any non-refundable deposits, change fees, or cut-off dates for full or partial refunds, will be outlined in your booking documentation. You are responsible for reviewing and understanding these conditions before making any payment. Where required by Australian consumer law, we will honour your rights to refunds or remedies in addition to any terms set out here.

6. Event Customization

Clients may request event customisation or tailored experiences, such as unique themes, specific entertainment formats, custom games nights, branded elements, or bespoke event schedules.

All customisations are subject to feasibility, availability of venues and suppliers, safety considerations, and our professional judgement. Any additional costs associated with such customisations, including design, production, staffing, or licensing fees, will be clearly communicated and must be agreed in writing before we proceed.

Where a custom element is requested after initial confirmation, timelines or deliverables may need to be adjusted. We are not responsible for any impact on event outcomes caused by late requests, incomplete information, or delayed approvals from the client.

7. Client Responsibilities

To ensure a safe, enjoyable, and smoothly run experience for all guests, clients are responsible for the following, unless otherwise agreed in writing:

• Providing accurate and up-to-date event details, including guest numbers, demographic information, accessibility needs, and any special requirements;
• Ensuring timely access to the venue for setup, event delivery, and pack-down in accordance with the agreed schedule;
• Confirming that the venue meets any technical, spatial, and safety requirements necessary for the planned experiences;
• Communicating any venue-specific policies, restrictions, or obligations that may affect event design or delivery;
• Ensuring that guests and third parties follow reasonable behaviour and safety expectations, including complying with instructions from our team where required to maintain a safe environment.

Clients are responsible for any damage to equipment, décor, or hired items caused by guests or third parties under their control, except where caused by our negligence or a fault in the supplied equipment.

8. Intellectual Property

All content, images, designs, event concepts, written materials, digital resources, and creative formats presented on the Jewel Repair Studio Events website or shared with you in proposals, presentations, or event documentation are the intellectual property of Jewel Repair Studio Events or our licensed partners, unless otherwise stated.

Unauthorised use, reproduction, distribution, adaptation, or public display of this material, including but not limited to copying event formats, brand elements, visuals, or downloadable resources without our prior written consent, is strictly prohibited.

Where we incorporate client branding or third-party intellectual property into an event, the client warrants that they have the right to use such materials and will be responsible for any claims or issues arising from their use.

9. Limitations of Liability

While we prioritise memorable, well-organised, and safe experiences at every event, Jewel Repair Studio Events limits its liability to the maximum extent permitted by law for any loss, damage, or disruption arising from circumstances reasonably beyond our control, such as severe weather, sudden venue issues, utility outages, or actions of third-party suppliers or guests.

To the extent permitted by Australian law, we will not be liable for any indirect, incidental, or consequential loss, including loss of enjoyment or opportunity, arising from the use of our website, attendance at events, or reliance on information or resources provided on our platform. Nothing in these Terms and Conditions is intended to exclude, restrict, or modify any rights or remedies you may have under the Australian Consumer Law or other applicable legislation.

10. Privacy and Data Protection

We are committed to safeguarding your privacy and handling personal data in a responsible and transparent manner. Any personal information collected through our website, booking forms, downloadable resources, or direct communications is treated in accordance with our dedicated Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and disclose your information, as well as how you can access or correct your details. By using our website or services, you consent to the handling of your personal information as described in the Privacy Policy. You can review this policy at any time via our Privacy Policy page.

11. Changes to Terms

Jewel Repair Studio Events reserves the right to modify, update, or replace these Terms and Conditions at any time to reflect changes in our services, legal requirements, or operational practices.

Any updated version of the Terms and Conditions will be published on this page and will take effect from the date of posting, unless otherwise specified. Your continued use of the website or ongoing engagement with our services after changes are posted will signify your acceptance of the updated terms.