Privacy Policy

We collect information that you provide directly, as well as data gathered automatically through your interactions with our website and event experiences.

Information you provide directly

• Contact details such as your name, email address, phone number, and preferred method of communication.
• Event details including event type, date, time, location, guest numbers, and specific experience requirements.
• Booking and payment information required to confirm or manage your event (processed securely via trusted payment providers).
• Messages, enquiries, feedback, or testimonials submitted through forms on our Contact Us page or via email.
• Preferences relating to event themes, accessibility needs, dietary requirements, and other guest considerations.

Information collected automatically

When you browse our website, we may automatically collect:

• Technical data such as your IP address, browser type, device type, operating system, and approximate geolocation.
• Usage data including the pages you visit, time spent on each page, referring websites, clicks on links, and search queries.
• Interaction data related to forms you start or complete, including whether a booking or enquiry was submitted successfully.

This information helps us understand how visitors discover and use our website so we can refine content, improve navigation, and optimise event information for our Australian audience.

Your information helps us personalise event experiences, process bookings, communicate with you, and improve our services for all guests.

In particular, we may use your personal information to:

• Respond to enquiries submitted via our Contact Us page or other channels.
• Plan, coordinate, and deliver events such as themed parties, social mixers, game nights, team-building sessions, and private celebrations.
• Provide quotes, proposals, and tailored recommendations for event concepts, packages, and entertainment formats.
• Process bookings, manage event logistics, and share essential updates about your event.
• Send service-related messages such as confirmations, changes, reminders, or follow-up communications.
• Improve our website content, navigation, and user experience, including optimising pages such as Events, Themes, and Packages.
• Analyse trends and preferences to design new themed experiences and event formats relevant to our Australian audience.
• Comply with legal obligations, resolve disputes, and enforce our Terms and Conditions.

We process your information in line with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles, and only for legitimate business purposes.

Depending on the situation, our legal basis for processing your personal information may include:

• Contractual necessity – to take steps at your request before entering into an agreement, or to fulfil an event booking or related services we have agreed to provide.
• Legitimate interests – to operate and grow our business, develop new event concepts, improve our website, and enhance the overall guest experience, provided these interests are balanced against your privacy rights.
• Consent – where we rely on your explicit consent, for example for certain marketing communications or the use of identifiable photos and videos in promotional materials.
• Legal obligations – to meet our obligations under Australian law, including record-keeping and responding to lawful requests from authorities.

You may withdraw your consent at any time where our processing is based on consent. Doing so will not affect the lawfulness of any processing that took place before consent was withdrawn.

To enhance your browsing experience, we use cookies and similar technologies to analyse website usage patterns and remember your preferences.

What are cookies?

Cookies are small text files that are stored on your device when you visit a website. They help the site remember actions and settings over a period of time.

How we use cookies

• Essential cookies – to support core site functionality such as navigation, secure form submission, and basic performance.
• Analytics cookies – to understand how visitors move through our site, which pages are most popular, and how people discover event information.
• Preference cookies – to remember choices such as your last visited sections, allowing faster access to relevant content on pages like Events or Blog.

Where required, you may be presented with a cookie banner or settings panel allowing you to manage consent for non-essential cookies.

Managing cookies

You can control or delete cookies using your browser settings. If you choose to disable certain cookies, some features of our website may not function as intended, but you will still be able to view core information about our event services.

We respect your privacy and carefully limit how we share personal information. Personal data may be shared with trusted partners who help us deliver events or manage our website. We do not sell or misuse your personal information.

We may share your information with:

• Event suppliers and venues involved in delivering your event, such as caterers, entertainers, photographers, and activity hosts.
• Technology providers who support our website, email communications, analytics, customer relationship management, and secure payment processing.
• Professional advisers such as accountants, insurers, or legal representatives where required for business or legal purposes.
• Regulatory bodies or authorities where we are legally required to do so under Australian law.

When we share personal information with third parties, we take reasonable steps to ensure that they handle your information securely and in accordance with applicable privacy requirements.

Our events often feature vibrant atmospheres, immersive themes, and social interactions that we may wish to capture in photos or videos.

During events, we may capture photos or videos for use in our promotional materials, on our Gallery page, within Blog articles, or on our social media channels. Consent is always obtained prior to photographing or recording guests in a way that makes them reasonably identifiable.

Depending on the event, consent may be obtained through:

• Consent clauses in event booking forms or participation waivers.
• Signage at event venues clearly explaining photography and filming activities.
• Direct verbal or written consent requested from individuals or groups.

If you prefer not to appear in event photos or videos, please let us or our event team know at any time so we can accommodate your request.

We take data security seriously, using technical and organisational measures to safeguard your information from unauthorised access, loss, or misuse.

These measures may include:

• Secure hosting environments and encryption technologies to protect data in transit where appropriate.
• Access controls limiting personal information to team members and partners who need it to perform their roles.
• Regular review of our systems, processes, and third-party tools used to support our events and website.
• Reasonable retention practices, keeping your data only for as long as necessary for the purposes described in this policy or as required by Australian law.

While we take all reasonable steps to protect your information, no method of transmission or storage is completely secure. If you suspect any misuse, loss, or unauthorised access to your personal information, please contact us as soon as possible.

You have the right to access, correct, or request deletion of your personal information, subject to certain exceptions under Australian privacy law.

In particular, you may:

• Request confirmation of whether we hold personal information about you and access to that information.
• Ask us to correct or update information that is inaccurate, out-of-date, incomplete, or misleading.
• Request deletion or de-identification of your personal information where it is no longer required for the purposes for which it was collected, or where you have withdrawn consent (where applicable).
• Opt out of marketing communications at any time by using the unsubscribe mechanism where provided or by contacting us directly.
• Raise a concern or complaint about how your personal information has been handled.

To exercise any of these rights or update your communication preferences, please reach out via the details on our Contact Us page. We will respond within a reasonable timeframe in accordance with our obligations under Australian privacy law.

Our services are primarily designed for adults seeking event experiences for social gatherings, corporate occasions, and private celebrations.

Our services are intended for adults 18 and over. We do not knowingly collect personal information from children under 18 years of age via our website or booking processes.

If you believe that a child under 18 has provided us with personal information without appropriate consent, please contact us so we can investigate and take appropriate steps, which may include deleting the information.

For any privacy enquiries or requests, including questions about this policy, concerns about how your personal information has been handled, or requests to exercise your rights, please contact Jewel Repair Studio Events using the methods listed on our Contact Us page.

When you get in touch, please provide enough detail for us to identify you and understand your request. We may need to verify your identity before we can provide access to, or make changes to, your personal information.

If you are not satisfied with our response, you may be able to raise your concern with the Office of the Australian Information Commissioner (OAIC). Further details are available on the OAIC website.